Building Trust and Collaboration in the Workplace

Building Trust and Collaboration in the Workplace (Interpersonal Skills Certificate Program)

When people trust each other, they create strong teams, a positive work environment, and solid results. In this interactive workshop, you will learn how to build trust and collaboration at work.

Topics include:

• The power of trust in relationships

• Identifying barriers to developing cooperative relationships

• How perceptions influence interpersonal interactions

• Using nonverbal and verbal skills to send clear messages

• Building working relationships using listening and feedback skills

• Building allies and relationships across departments

• Collaborating to build consensus and create results

• Practicing communication strategies to build trust and work more collaboratively with others



Interpersonal Skills

The Art of Asserting Yourself

The Art of Asserting Yourself (Interpersonal Skills Certificate Program)

Would you like to state your point without appearing aggressive or weak? In this practical course, you will learn how to be appropriately assertive, even in challenging situations. Through self-reflection, group discussion, and role play, you will learn when and how to assert yourself, say “No,” set boundaries, and express your needs.

Topics include:

• State your point without appearing hostile

• Flex your style to match the person and situation

• Express your desired outcome

• Use a 4-step process (DESC) to express your needs



Interpersonal Skills

Intercultural Communication

Intercultural Communication (Interpersonal Skills Certificate Program)

Clear and effective communication is rarely easy, and it gets still more challenging in multi-cultural settings. While many well-known communication techniques when applied with extra care can help, awareness of how cultural differences affect communication style is the frosting on the cake. In this class, we will explore ways to employ both.



Interpersonal Skills

Strengthening Work Relationships

Strengthening Work Relationships (Interpersonal Skills Certificate Program)

People who have good work relationships enjoy their jobs, are happier and healthier, and produce better results. This interactive course provides you with strategies to build strong relationships with your colleagues.

Topics include:

• Identify and capitalize on your unique strengths

• Build trust and manage assumptions

• Assess your emotional intelligence

• Express needs clearly and professionally

• Sharpen your verbal and non-verbal skills



Interpersonal Skills

Active Listening Skills for Improved Communication

Active Listening Skills for Improved Communication (Interpersonal Skills Certificate Program)

While most people think they listen well, surveys indicate the opposite. And if listening is the highest form of respect, developing your skills could be the most important leadership skill to develop.

You will learn how to:

• Pay attention to what is and is not being said

• Eliminate distractions and barriers to listening

• Practice specific techniques to demonstrate active listening



Interpersonal Skills

Effective Leadership Communication

Effective Leadership Communication-FLEX DAY (Communication Skills Certificate Program)

The most successful professionals demonstrate strong interpersonal skills.

You will learn how to:

• Identify communication styles to understand and influence others

• Assess your own communication skills

• Use proven techniques to build trust, credibility, and connections with others



Communication Skills

Dealing with Difficult People

Dealing with Difficult People-FLEX DAY (Communication Skills Certificate Program)

Do difficult people frustrate you or devour your time and energy? Getting along with people you work with can greatly affect your company’s bottom line—and increase your happiness at work.

You will learn how to:

• Identify the difficult people you encounter and understand what makes them tick

• Respond to behaviors such as yelling, blaming, teasing, manipulating—and more

• Use a variety of tools, tips, and techniques to manage difficult people and situations



Communication Skills

Powerful Presentation Skills

Powerful Presentation Skills-FLEX DAY (Communication Skills Certificate Program)

Would you like to wow the audience the next time you speak? Does speech anxiety, poor organization, or lack of creativity prevent you from connecting with your listeners?

You will learn how to:

• Overcome the fear of public speaking

• Tailor your talk to a specific audience

• Organize points for the greatest impact

• Use stories that connect with listeners

• Handle lapses and mistakes

• Develop strong delivery skills, including how to include visual aids

• Handle a Q&A session

• Keep your speech lively and engaging



Communication Skills

Emotional Intelligence for the Workplace

Emotional Intelligence for the Workplace-FLEX DAY (Communication Skills Certificate Program)

Tap into the power of emotions. Studies show that people with high Emotional Intelligence (EI) perform better at work, are more powerful leaders, and outperform those who depend on IQ alone. What is emotional intelligence, what is your emotional quotient (EQ), and how can you enhance your EI skills? Attend this highly interactive workshop to learn more about Emotional Intelligence and how it can help you to improve your professional relationships.



Communication Skills

Project management:Tools & Tips

Project Management: Tools and Tips (Project Management Certificate Program)

• Basic principles of project management.

• Creating a project scope, timeline, and budget and how to monitor processes throughout the lifecycle of the project.

• Understanding the relationship between scope, budget, and resources

• Understanding the role and challenges of a project manager.

• Identifying project team members and stakeholders

• Plan implementation and reporting



Project Management

Working as a High Perfoming Team

Working as a High Performing Team (Project Management Certificate Program)

High Performance teams exhibit cohesion and collaboration-the result of a conscious effort to build trust, manage conflict and work cooperatively. 

You will learn how to:

  • Articulate team values, stratagies, mission and goals
  • Use communication techniques to build cohesion and collaboration
  • Manage conflict and change
  • Create a positive work enviornment


Project Management

Problem Solving & Decision Making

Problem Solving & Decision Making (Project Management Certificate Program)

Whether making routine or critical decisions, using a problem-solving model ensures that your decisions are rational and logical.  Learn to develope a clear problem statement, apply the 5-step problem solving method, ask critical questions, and make high-quality decisions. 



Project Management

Managing Time & Boosting Productivity

Managing Time & Boosting Productivity (Project Management Certificate Program)

If only I had more time! If this is your mantra, then this workshop is for you. Find out how to get the most of out of your day by taking control of the time you have. You will learn how to get rid of bad habits, time wasters and distractions.

Topics include:

• Identifying and eliminating your time wasters

• Balancing competing priorities and changing demands

• Establishing boundaries

• Applying tips and techniques to boost your energy and efficiency

• Creating an action plan



Project Management

Process Improvement

Process Improvement (Project Management Certificate Program)

Do you want to improve efficiencies and achieve measurable results? Process improvement combines the skills needed to manage resources while continuously striving to improve products and services.

Topics include:

• Applying the Plan-Do-Check-Act (PDCA) Cycle

• Describing and measuring the current process

• Planning the change

• Implementing and monitoring the plan

• Checking results

• Taking action and sustaining results



Project Management

Business Writing for Professionals-Basic

Business Writing for Professionals-Basic (Business Writing Certificate Program)

Do you struggle with putting your ideas into writing? Learn how to sharpen your skills in this practical, interactive course. You’ll review the basics AND get feedback on your writing style.

Topics include:

• Selecting the best way to communicate

• Adapting to multiple audiences

• Structuring messages to get the results you want

• Focusing on style and tone

• Avoiding the most common mistakes



Business Writing

Business Writing for Professionals-Advanced

Business Writing for Professionals-Advanced (Business Writing Certificate Program)

If you write frequently, you already know the basics. But could you write more clearly and concisely? Would you like to use fewer words to get better results? If so, then this interactive workshop is for you.

Topics include:

• Clarifying your goal

• Structuring messages for maximum impact

• Formatting to enhance readability

• Avoiding confidentiality and legal issues

• Editing and proofreading to enhance credibility



Business Writing

Writing Effective Reports & proposals

Writing Effective Reports & Proposals (Business Writing Certificate Program)

Do you find writing reports or proposals time-consuming or frustrating? In this interactive workshop, you’ll learn how to organize information to make your documents easier to write AND read.

You will learn how to:

• Develop a clear document using a 4-step process

• Position your key points for maximum effect

• Create impact with graphics and formatting

• Develop clear conclusions and recommendations



Business Writing

Writing Effective Emails

Writing Effective Email (Business Writing Certificate Program)

Do you spend too much time writing and responding to email? Could you write more clearly and concisely? If you answered yes to either of these questions, then this workshop is for you. Through practical, hands-on exercises, you will learn how to plan, organize, write, and edit messages to get the results you want.

You will learn how to:

• Write to your reader’s expectations

• Focus on tone and style

• Organize ideas

• Develop more effective subject lines, openings, and closing

• Exercise "Netiquette"

• Edit ruthlessly



Business Writing

Grammar for Grownups

Grammar for Grownups (Business Writing Certificate Program)

Do you remember the grammar rules you learned in school? Have the rules changed? In this practical course, you will review grammar rules, identify common grammatical errors, and refine your writing style.

You will learn how to:

• Identify the most common grammatical mistakes

• Avoid confusing adjectives and adverbs

• Identify prepositions, conjunctions, and interjections

• Punctuate properly

• Identify sentence fragments, run-ons, and comma splices

• Use tools and techniques to check your grammar, spelling, and punctuation



Business Writing

Supervisory Essentials

Supervisory Essentials-FLEX DAY (Supervisory Skills Certificate Program)

Learn how to handle management challenges while byilding trust with your employees. 

Topics include:

  • Giving positive and constructive feedback
  • Managing performance issues
  • Motivating employees to do their best


Supervisory Skills

Managing Up & Down

Managing Up & Down-FLEX DAY (Supervisory Skills Certificate Program)

How can you enhance your working relationship with your boss, your direct reports, and your coworkers or colleagues? In this hands-on workshop, you will learn how to be more effective by understanding how to get the resources, information, advice, and permission you need to do your job well.

You will learn how to:

• Use a toolbox of strategies to develop successful partnerships and build trust

• Give positive and constructive feedback

• Manage performance issues

• Engage and motivate employees to give their best effort



Supervisory Skills

Giving Feedback & Managing Performance

Giving Feedback and Managing Performance-FLEX DAY (Supervisory Skills Certificate Program)

According to Ken Blanchard, author of the One Minute Manager, “Feedback is the breakfast of champions”. Yet, most employees say that their supervisors give inadequate or unclear feedback. In this practical workshop.

You will learn how to:

• Use the 1-minute praise and 1-minute redirect models of feedback

• Practice giving supportive and constructive feedback

• Prepare for challenging conversations

• Create a performance development or coaching plan



Supervisory Skills

Leading Productive Meetings

Leading Productive Meetings-FLEX DAY (Supervisory Skills Certificate Program)

Make the most of your meeting time and gain commitment and accountability from participants.

You will learn how to:

• Develop a targeted agenda

• Include the right people

• Encourage attendees to think critically and participate actively

• Apply strategies for dealing with challenging people and situations

• Communicate and document action items and deadlines



Supervisory Skills

Coaching for Effective Performance

Coaching for Effective Performance (Performance Management Certificate Program)

How could you help your team members to give their best effort and reach their full potential? Coaching involves working with your team to determine motivators and de-motivators, roadblocks to success, and ways to move forward.

You will learn how to:

• Recognize team members’ strengths and challenges

• Plan effective coaching sessions using the GROW model

• Clearly communicate issues, expectations, and measurements

• Develop action plans for career development or performance improvement



Performance Management

How to Have Difficult Conversations

How to Have Difficult Conversations (Performance Management Certificate Program)

What happens when you find yourself in an awkward or uncomfortable situation? Although difficult conversations cannot be avoided, they can be managed. Learn how to have more authentic, productive conversations with others in this practical workshop.

You will learn how to:

• Focus on conversations that have the biggest impact on results

• Plan for success: Establish the purpose, select the time and place, identify the desired outcome

• Share strong opinions without shutting down other viewpoints

• Practice the skills to get to dialogue

• Turn dialogue into desired results



Performance Management

Documenting Performance

Documenting Performance (Performance Management Certificate Program)

Should you or shouldn’t you document performance conversations with your employees? Unless you have a photographic memory, you are unlikely to remember every performance conversation. This workshop will take the guesswork out of documenting performance issues.

You will learn how to:

• Document all types of issues—from poor to stellar performance

• Handle sensitive and disciplinary issues

• Use the FOSA method (Facts, Objectives, Solutions, Actions) to document performance

• Create and monitor a performance plan



Performance Management

Resolving Workplace Conflict

Resolving Workplace Conflict (Performance Management Certificate Program)

Conflict can’t be avoided, but could the way you handle it be improved? Handling conflict constructively can build trust in your relationships and increase your credibility.

You will learn how to:

• Recognize the underlying causes of conflict

• Identify strategies for responding to conflict

    o Practice listening and giving feedback in tense situations

    o Use effective de-escalation techniques

    o Detoxify emotional messages

• Practice a 5-stpe process to deal with difficult, passive, or aggressive behaviors



Performance Management

Engaging & Motivating Employees

Engaging & Motivating Employees (Performance Management Certificate Program)

When employees are motivated, they are engaged in their work and produce better results. In this interactive workshop, you will learn how to use specific techniques to motivate and engage your team.

You will learn how to:

• Identify your employees’ key motivators and de-motivators

• Recognize traits of motivated employees

• Uncover barriers to engagement

• Deal effectively with disengaged or unmotivated employees

• Incorporate best practices for engaging employees

• Create an action plan to increase engagement and motivation on your team



Performance Management